Shipping Cost and Shipping Method:
Shipping fee as / if applicable will be displayed on site, before customer placing order.
Delivery will take 1 to 7 days to reach order at your door step, in usual circumstances, as per your address / location.
(The above Shipping time is for best case. Your parcel may get delayed due to weather condition or due to any other reason. We do not take any responsibility to deliver the package on time. It completely depends on the service provider)
Damage during shipping
To return/ replace product you can create a ticket within 3 days of delivery
Missing product/parts
If you don't receive any ordered product or any part missing , create a ticket within 3 days of delivery.
Manufacturing defect
It will cover till warranty provided by manufacture. Warranty varies from manufacturer from 3 to 12 months warranty after purchase. Only during this period you can create a ticket.
All items are delivered with standard warranty of minimum 3 Days (unless otherwise specified in the product page) to protect the customers from any manufacturing defect.If you have any problems with your order, please notify us within this duration from date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. We will replace or repair the damaged products at free of cost with shipping prepaid by us. In case ,we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.
To the product need to be exchanged, firstly, please send the photos and continuous shot video of damaged products to us. We will estimate the damages then decide the best way to exchange or return the product.If the particular item is not in stock to replace ,we will provide the full refund.
Create ticket at support for any issues.
100% Refund/Replacement:
We guarantee to provide accurate descriptions and high quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch or parts missing etc., we are providing 3 days time (From the date of order delivery) to report the complaint by email .Our technical team will verify the submitted details visually and will issue RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us.In case, we do not have the product in stock to provide replacement, we will issue 100% refund or you have to wait till it will come in stock.
Furthermore, no warranty will apply if the Product has been subject to misuse, neglect, accident, modification or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Vanprob Solutions , reserves the right to take the final decision on all refund request.
Changing or Canceling An Order:
Need change something about your order or just want it canceled? You can ask us (by Email only ) to change the items on your order, update an address or payment method, or just cancel it. Customer Service will get back to you by email within one business day regarding your request. Only orders that are still in status “Pending” or “Payment Verification” can be altered or cancelled. If your order has already moved to a different status, you won’t be able to alter it or cancel it.In some cases Order cancellation may attract 5% bank charges depending on the payment methods used by customer.(It is because most of payment gateway providers collect their Commission even though order cancelled and refunded.).Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Vanprob Solutions , reserves the right to take the final decision on all refund request. .
Following products shall not be eligible for return or replacement:
• Damages due to misuse of product;
• Incidental damage due to malfunctioning of product;
• Any consumable item which has been used/installed;
• Products with tampered or missing serial/UPC numbers;
• Digital products/services
• Any damage/defect which are not covered under the manufacturer's warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
• Any 'made to order' on customer's request
If Vanprob Solutions has any suspicion or knowledge that any of its buyers are involved in any activity that is intended to provide claims or information that is false or not genuine, Vanprob Solutions may also, while reserving its rights to initiate civil and/or criminal proceedings against such member buyers and sellers, at its sole discretion, suspend, block, restrict, cancel the Display Name of such buyers and/or disqualify that user and any related users from availing protection through this program. Customers who have been blocked for any suspicious or fraudulent activity on Vanprob Solutions will not be allowed to return their products.
Vanprob Solutions reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Vanprob Solutions may at its sole discretion suspend, block, restrict, cancel the Buyer Account of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
Shipping fee as / if applicable will be displayed on site, before customer placing order.
Delivery will take 1 to 7 days to reach order at your door step, in usual circumstances, as per your address / location.
(The above Shipping time is for best case. Your parcel may get delayed due to weather condition or due to any other reason. We do not take any responsibility to deliver the package on time. It completely depends on the service provider)
Damage during shipping
To return/ replace product you can create a ticket within 3 days of delivery
Missing product/parts
If you don't receive any ordered product or any part missing , create a ticket within 3 days of delivery.
Manufacturing defect
It will cover till warranty provided by manufacture. Warranty varies from manufacturer from 3 to 12 months warranty after purchase. Only during this period you can create a ticket.
All items are delivered with standard warranty of minimum 3 Days (unless otherwise specified in the product page) to protect the customers from any manufacturing defect.If you have any problems with your order, please notify us within this duration from date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. We will replace or repair the damaged products at free of cost with shipping prepaid by us. In case ,we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.
To the product need to be exchanged, firstly, please send the photos and continuous shot video of damaged products to us. We will estimate the damages then decide the best way to exchange or return the product.If the particular item is not in stock to replace ,we will provide the full refund.
Create ticket at support for any issues.
100% Refund/Replacement:
We guarantee to provide accurate descriptions and high quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch or parts missing etc., we are providing 3 days time (From the date of order delivery) to report the complaint by email .Our technical team will verify the submitted details visually and will issue RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us.In case, we do not have the product in stock to provide replacement, we will issue 100% refund or you have to wait till it will come in stock.
Furthermore, no warranty will apply if the Product has been subject to misuse, neglect, accident, modification or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Vanprob Solutions , reserves the right to take the final decision on all refund request.
Changing or Canceling An Order:
Need change something about your order or just want it canceled? You can ask us (by Email only ) to change the items on your order, update an address or payment method, or just cancel it. Customer Service will get back to you by email within one business day regarding your request. Only orders that are still in status “Pending” or “Payment Verification” can be altered or cancelled. If your order has already moved to a different status, you won’t be able to alter it or cancel it.In some cases Order cancellation may attract 5% bank charges depending on the payment methods used by customer.(It is because most of payment gateway providers collect their Commission even though order cancelled and refunded.).Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Vanprob Solutions , reserves the right to take the final decision on all refund request. .
Following products shall not be eligible for return or replacement:
• Damages due to misuse of product;
• Incidental damage due to malfunctioning of product;
• Any consumable item which has been used/installed;
• Products with tampered or missing serial/UPC numbers;
• Digital products/services
• Any damage/defect which are not covered under the manufacturer's warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
• Any 'made to order' on customer's request
If Vanprob Solutions has any suspicion or knowledge that any of its buyers are involved in any activity that is intended to provide claims or information that is false or not genuine, Vanprob Solutions may also, while reserving its rights to initiate civil and/or criminal proceedings against such member buyers and sellers, at its sole discretion, suspend, block, restrict, cancel the Display Name of such buyers and/or disqualify that user and any related users from availing protection through this program. Customers who have been blocked for any suspicious or fraudulent activity on Vanprob Solutions will not be allowed to return their products.
Vanprob Solutions reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Vanprob Solutions may at its sole discretion suspend, block, restrict, cancel the Buyer Account of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.