Shipping Cost and Shipping Method:
Shipping fee as / if applicable will be displayed on site, before customer placing order.
Delivery will take 1 to 7 days to reach order at your door step, in usual circumstances, as per your address / location.
(The above Shipping time is for best case. Your parcel may get delayed due to weather condition or due to any other reason. We do not take any responsibility to deliver the package on time. It completely depends on the service provider)
Damage during shipping
To return/ replace product you can create a ticket within 3 days of delivery
Missing product/parts
If you don't receive any ordered product or any part missing , create a ticket within 3 days of delivery.
Manufacturing defect
It will cover till warranty provided by manufacture. Warranty varies from manufacturer from 3 to 12 months warranty after purchase. Only during this period you can create a ticket.
All items are delivered with standard warranty of minimum 3 Days (unless otherwise specified in the product page) to protect the customers from any manufacturing defect.If you have any problems with your order, please notify us within this duration from date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. We will replace or repair the damaged products at free of cost with shipping prepaid by us. In case ,we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.
To the product need to be exchanged, firstly, please send the photos and continuous shot video of damaged products to us. We will estimate the damages then decide the best way to exchange or return the product.If the particular item is not in stock to replace ,we will provide the full refund.
Create ticket at support for any issues.
100% Refund/Replacement:
We guarantee to provide accurate descriptions and high quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch or parts missing etc., we are providing 3 days time (From the date of order delivery) to report the complaint by email .Our technical team will verify the submitted details visually and will issue RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us.In case, we do not have the product in stock to provide replacement, we will issue 100% refund or you have to wait till it will come in stock.
Furthermore, no warranty will apply if the Product has been subject to misuse, neglect, accident, modification or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Vanprob Solutions , reserves the right to take the final decision on all refund request.
Changing or Canceling An Order:
Need change something about your order or just want it canceled? You can ask us (by Email only ) to change the items on your order, update an address or payment method, or just cancel it. Customer Service will get back to you by email within one business day regarding your request. Only orders that are still in status “Pending” or “Payment Verification” can be altered or cancelled. If your order has already moved to a different status, you won’t be able to alter it or cancel it.In some cases Order cancellation may attract 5% bank charges depending on the payment methods used by customer.(It is because most of payment gateway providers collect their Commission even though order cancelled and refunded.).Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Vanprob Solutions , reserves the right to take the final decision on all refund request. .
Following products shall not be eligible for return or replacement:
• Damages due to misuse of product;
• Incidental damage due to malfunctioning of product;
• Any consumable item which has been used/installed;
• Products with tampered or missing serial/UPC numbers;
• Digital products/services
• Any damage/defect which are not covered under the manufacturer's warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
• Any 'made to order' on customer's request
If Vanprob Solutions has any suspicion or knowledge that any of its buyers are involved in any activity that is intended to provide claims or information that is false or not genuine, Vanprob Solutions may also, while reserving its rights to initiate civil and/or criminal proceedings against such member buyers and sellers, at its sole discretion, suspend, block, restrict, cancel the Display Name of such buyers and/or disqualify that user and any related users from availing protection through this program. Customers who have been blocked for any suspicious or fraudulent activity on Vanprob Solutions will not be allowed to return their products.
Vanprob Solutions reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Vanprob Solutions may at its sole discretion suspend, block, restrict, cancel the Buyer Account of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
Privacy Policy
Please read the below Privacy Policy to learn about our information collection gathering and distribution practices, though not limited
Note: Our privacy policy is subject to change at any time without notice. Please review this policy periodically, so that you aware of any changes,
By visiting and /or using this Website you agree to be bound by the terms and conditions of this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy, If you do not agree please do not use or access our Website.
By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy,
Collection of Personal Identifiable Information, Non-Personal and any other Information
When you use our Website, we collect, store and transmit your personal information. We provide a list of details though, comprehensive but not limited to mentioned below:
Your user name along with Your password,
• Your name,
• Your address,
• Your telephone number,
• Your e-mail address or other contact information,
• Your date of birth,
• Your gender,
• Information regarding your transactions on the Website, (including sales or purchase history),
• Your financial information such as bank account information or credit card or debit card or other payment instrument details,
• Internet Protocol address,
• Any other items of ‘sensitive personal data or information’ as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000;
• Identification code of your communication device which You use to access the Website or otherwise deal with any entity,
• Any other Information that You provide during Your registration process, if any, on the Website. Such Personal Information may be collected in various ways including during the course of You:
• registering as a user on the Website,
We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research, marketing, advertisement etc
This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
We use data collection devices such as "cookies". Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.
If you post messages on our message boards, chat rooms or other message areas or leave feedback, ratings, we will collect that information you provide to us.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
Use of Demographic / Profile Data / Your Information
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website.
Your IP address is used to identify you and to gather broad demographic information.
We may ask you to complete online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level, etc).
How we use collected information
We collect and uses Visitors personal information for the following purposes but not limited to:
To improve customer service
To send periodic emails
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Visitors personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
Links to Other Sites
Our Website may have links to other websites that may collect personally identifiable information about you. Vanprob.com is not responsible for the privacy practices or the content of those linked websites and request you to check the website you visit.
Security
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Though, we take stringent security measures for the security of data but do not guarantee 100% protection.
Advertisements on Vanprob.com
We may use third-party advertising companies to serve ads when you visit our Website. These companies may use information about your visits to this and other websites.
Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Pankaj
Vanprob Solutions
#2, Puwan Mala Building,
Wagle Estate, Thane 400604
Phone: 91 - 8976468631
Email: care@shop.vanprob.com
Time: Monday to Friday (10:00 - 18:00)
Questions?
For any queries regarding Privacy Policy, Please contact us at info@vanprob.com
Shipping fee as / if applicable will be displayed on site, before customer placing order.
Delivery will take 1 to 7 days to reach order at your door step, in usual circumstances, as per your address / location.
(The above Shipping time is for best case. Your parcel may get delayed due to weather condition or due to any other reason. We do not take any responsibility to deliver the package on time. It completely depends on the service provider)
Damage during shipping
To return/ replace product you can create a ticket within 3 days of delivery
Missing product/parts
If you don't receive any ordered product or any part missing , create a ticket within 3 days of delivery.
Manufacturing defect
It will cover till warranty provided by manufacture. Warranty varies from manufacturer from 3 to 12 months warranty after purchase. Only during this period you can create a ticket.
All items are delivered with standard warranty of minimum 3 Days (unless otherwise specified in the product page) to protect the customers from any manufacturing defect.If you have any problems with your order, please notify us within this duration from date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. We will replace or repair the damaged products at free of cost with shipping prepaid by us. In case ,we do not have the product in stock to provide replacement, we will issue 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.
To the product need to be exchanged, firstly, please send the photos and continuous shot video of damaged products to us. We will estimate the damages then decide the best way to exchange or return the product.If the particular item is not in stock to replace ,we will provide the full refund.
Create ticket at support for any issues.
100% Refund/Replacement:
We guarantee to provide accurate descriptions and high quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch or parts missing etc., we are providing 3 days time (From the date of order delivery) to report the complaint by email .Our technical team will verify the submitted details visually and will issue RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us.In case, we do not have the product in stock to provide replacement, we will issue 100% refund or you have to wait till it will come in stock.
Furthermore, no warranty will apply if the Product has been subject to misuse, neglect, accident, modification or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Vanprob Solutions , reserves the right to take the final decision on all refund request.
Changing or Canceling An Order:
Need change something about your order or just want it canceled? You can ask us (by Email only ) to change the items on your order, update an address or payment method, or just cancel it. Customer Service will get back to you by email within one business day regarding your request. Only orders that are still in status “Pending” or “Payment Verification” can be altered or cancelled. If your order has already moved to a different status, you won’t be able to alter it or cancel it.In some cases Order cancellation may attract 5% bank charges depending on the payment methods used by customer.(It is because most of payment gateway providers collect their Commission even though order cancelled and refunded.).Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Vanprob Solutions , reserves the right to take the final decision on all refund request. .
Following products shall not be eligible for return or replacement:
• Damages due to misuse of product;
• Incidental damage due to malfunctioning of product;
• Any consumable item which has been used/installed;
• Products with tampered or missing serial/UPC numbers;
• Digital products/services
• Any damage/defect which are not covered under the manufacturer's warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
• Any 'made to order' on customer's request
If Vanprob Solutions has any suspicion or knowledge that any of its buyers are involved in any activity that is intended to provide claims or information that is false or not genuine, Vanprob Solutions may also, while reserving its rights to initiate civil and/or criminal proceedings against such member buyers and sellers, at its sole discretion, suspend, block, restrict, cancel the Display Name of such buyers and/or disqualify that user and any related users from availing protection through this program. Customers who have been blocked for any suspicious or fraudulent activity on Vanprob Solutions will not be allowed to return their products.
Vanprob Solutions reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Vanprob Solutions may at its sole discretion suspend, block, restrict, cancel the Buyer Account of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
Privacy Policy
Please read the below Privacy Policy to learn about our information collection gathering and distribution practices, though not limited
Note: Our privacy policy is subject to change at any time without notice. Please review this policy periodically, so that you aware of any changes,
By visiting and /or using this Website you agree to be bound by the terms and conditions of this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy, If you do not agree please do not use or access our Website.
By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy,
Collection of Personal Identifiable Information, Non-Personal and any other Information
When you use our Website, we collect, store and transmit your personal information. We provide a list of details though, comprehensive but not limited to mentioned below:
Your user name along with Your password,
• Your name,
• Your address,
• Your telephone number,
• Your e-mail address or other contact information,
• Your date of birth,
• Your gender,
• Information regarding your transactions on the Website, (including sales or purchase history),
• Your financial information such as bank account information or credit card or debit card or other payment instrument details,
• Internet Protocol address,
• Any other items of ‘sensitive personal data or information’ as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000;
• Identification code of your communication device which You use to access the Website or otherwise deal with any entity,
• Any other Information that You provide during Your registration process, if any, on the Website. Such Personal Information may be collected in various ways including during the course of You:
• registering as a user on the Website,
We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research, marketing, advertisement etc
This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
We use data collection devices such as "cookies". Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.
If you post messages on our message boards, chat rooms or other message areas or leave feedback, ratings, we will collect that information you provide to us.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
Use of Demographic / Profile Data / Your Information
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website.
Your IP address is used to identify you and to gather broad demographic information.
We may ask you to complete online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level, etc).
How we use collected information
We collect and uses Visitors personal information for the following purposes but not limited to:
To improve customer service
To send periodic emails
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Visitors personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
Links to Other Sites
Our Website may have links to other websites that may collect personally identifiable information about you. Vanprob.com is not responsible for the privacy practices or the content of those linked websites and request you to check the website you visit.
Security
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Though, we take stringent security measures for the security of data but do not guarantee 100% protection.
Advertisements on Vanprob.com
We may use third-party advertising companies to serve ads when you visit our Website. These companies may use information about your visits to this and other websites.
Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Pankaj
Vanprob Solutions
#2, Puwan Mala Building,
Wagle Estate, Thane 400604
Phone: 91 - 8976468631
Email: care@shop.vanprob.com
Time: Monday to Friday (10:00 - 18:00)
Questions?
For any queries regarding Privacy Policy, Please contact us at info@vanprob.com